I have Frontier Communications as my local phone company. There are occasional phone problems, but they usually resolve themselves in a day or two. 5 days ago I called to report a problem that has gone on for over 2 weeks. Currently on incoming calls the phone does not ring at all or there is a half ring. Even with the half ring when the phone is picked up most likely there will be a dial tone, not a person.
I called today to check with Frontier on the progress resolving this problem. After a 20 minute wait I finally got someone. They have no record of me calling to report a problem. So, now I can wait a few more days and call again to see if they bothered to work on it. This is the second time I've had this problem with Frontier. It seems that they ignore problems on the first report. Maybe they think it will just go away.
Friday, January 2, 2009
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